TOBACCO MANDARIN
Information on shipments
Graffiti Gallery he sends all over the world Using the Bartolini and GLS couriers.
Orders are processed by Monday to Friday, from 09.00 to 17.30 EXCLUDING THE PARTY DAYS Italian.
The orders made from Friday to Sunday will be processed following the following Monday.
Shipments could undergo delays in periods of promotions.
Gallery Graffiti cannot be considered responsible for delivery delays due to weather conditions, international customs issues or any other condition unrelated to our control.
All our shipments are accompanied by receipt or invoice that declares the exact value of the goods purchased in euros as required by the international laws that regulate the import and export trade. The invoice or order receipt will be inserted inside the package. In case of purchase of a discounted product, the shipment will be accompanied by an invoice or receipt that declares the discounted value of the items.
Shipping costs
Italy:
The cost of shipping is equal to 8€ for equal or lower orders to € 198.99.
The cost of shipping is free for orders equal to or greater than 199 €.
Delivery times: 3-5 working days.
Europe (generic):
The cost of shipping is equal to 49€.
The following countries are excluded: Holland and Germany.
Delivery times: 5-7 working days.
Europe (Holland):
The cost of shipping is equal to 9€ for equal or lower orders to € 349.99.
The cost of shipping is free for orders equal to or greater than € 350.
Delivery times: 5-7 working days.
Europe (Germany):
The cost of shipping is equal to 7,90€ for equal or lower orders to € 349.99.
The cost of shipping is free for orders equal to or greater than € 350.
Delivery times: 5-7 working days.
Extra Europe (generic):
The cost of shipping is equal to 100€.
For extra eu shipments, any possible expenditure or import fee is borne by the customer (duties and other connected expenses). Any taxes or local taxes applicable by the buyer's status are not included and are borne by the customer himself. We therefore advise the customer to inquire about any extra local taxes relating to the order to be placed.
Shipping tracking
It is possible to view the state of the order by visiting the area dedicated to tracking the sites of the various couriers:
Bartolini: https://services.brt.it/it/tracking
Shipping insurance
In the event of thefts, loss or damage, the shipments of the orders made on Galleria Graffiti are ensured without any additional cost for the customer.
Failure to delivery
If for any reason the order placed on Galleria Graffiti is not delivered to the customer's address for his lack of collaboration (address or incorrect or absent telephone number, etc.), as per commercial agreements, the package will return to our offices ( Italy) at the customer's expense, including import fees.
These expenses will be retained by any possible reimbursement.
Problems in delivery
In the event that the customer receives an open package from customs or courier for external inspections, he will be sealed again with the safety check tape.
In the event that a tampered package is received or the adhesive tape is compromised, you can sign the reception of the package With reserve or can be refused.
We recommend that you immediately notify our offices by writing to the address of the address shop@galleriagraffiti.com In the event that the package has been accepted with an unauthorized signature or in the event that there is the evidence of a damaged package.
Galleria Graffiti is a multipurpose container of about 2000 square meters that contains the excellence between fashion and design. Inaugurated in 1983 he immediately became the avant -garde center par excellence of Southern Italy.
Dogial S.r.l. - Via Cincinnato, 54 Corato (BA) 70033
VAT 06860060729
Help Center
Info
Graffiti Gallery
Our return policy
If the customer is not satisfied with the order for any reason, on Galleria Graffiti you can request an online return here.
We do not accept the change of the article But it is possible to make the return within 14 days from the delivery of the order and consequently make a new one with the desired product.
The shipping expenditure is borne by the customer.
You can return the products using any shipping service. It is important that the shipment is traced.
The reimbursed amount will not include the cost of shipping at the time of purchase.
Destination address of the return:
Dogial Srl - Via Ruvo 29 - 70033 Corato (BA);
Articles suitable for the return
In order to confirm the return, it is necessary that the articles are still suitable for sale And perfectly intact.
Therefore, the articles must have the disposable seal security intact And they must not have signs of wear. Not they must have been wash In no way and must be returned in theoriginal packaging with all attached accessories.
It is possible to make the return within 14 (fourteen) days from the delivery of the order.
Articles of the following categories of the site are not suitable for the return (Galleriagraffiti.com):
- Beauty;
- INTIMATE;
- Lifestyle;
- SALES UP TO 70%.
We reserve the right to refuse unauthorized returns and/or not sent according to the return policy. In the case of unauthorized returns or not compliant with the required standards, the goods will be returned to the sender at the original shipping address.
Reimbursement options
In the case of incorrect or defective articles, the customer has the opportunity to request a refund by contacting our customer service to be able to share the problem.
In the event that the reimbursement is confirmed, the shipping costs will be incurred by Galleria Graffiti.
For more information contact ours Customer Service to the email shop@galleriagraffiti.com or to the following telephone numbers:
- Tel. +39 0808981812
Procedure to request a return
Click here or on the profile icon in the store navigation and follow the instructions indicated below.
1. Access your account:
2. In the field E-mail Enter your email address, then click on Continues.
3. In your email account, open the email sent by our shop and copy the six -digit verification code that is included.
4. Back to the online store, then enter the six -digit verification code.
5. Click on the order for which you want to send the return.
6. If your order includes more than one article, select the items you want to return.
7. Select the return reason and add a note for the shop.
8. Click on Request made. If your return request is approved and requires shipping, you will receive an email with the shipping instructions and a shipping label for the return. Once the product is returned, you will receive a refund.
Choose the options