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Tobacco Mandarin
Graffiti Gallery he sends all over the world using couriers Bartolini And GLS.
Orders are processed by Monday to Friday, from 09.00 to 17.30 EXCLUDING THE PARTY DAYS Italian.
The orders made from Friday to Sunday will be processed following the following Monday.
Shipments may undergo delays in promotional periods.
Gallery Graffiti cannot be considered responsible for delivery delays due to weather conditions, international customs issues or any other condition unrelated to our control.
All our shipments are accompanied by receipt or invoice that declares the exact value of the goods purchased in euros as required by the international laws that regulate the import and export trade. The invoice or order receipt will be inserted inside the package. In case of purchase of a discounted product, the shipment will be accompanied by an invoice or receipt that declares the discounted value of the items.
Shipping costs
Italy:
8€ for equal or lower orders to 148,99€.
Free for orders equal to or greater than 149€.
Delivery times: 3-5 working days.
Vatican and San Marino city:
6€ for equal or lower orders to 198,99€.
Free for orders equal to or greater than 199€.
Delivery times: 3-5 working days.
Italian islands:
15€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 3-5 working days.
England:
30€ for equal or lower orders to 799,99€.
Free for orders equal to or greater than 800€.
Delivery times: 5-7 working days.
Swiss:
45€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 5-7 working days.
Europe (zone 1): Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal (excluding Azores and Madera), Spain (excluding Balearic Islands).
11€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 5-7 working days.
Europe (area 2):Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cechia, Cyprus, Denmark, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guersey, Ireland, Iceland, Island of Man, åland islands, Fari islands Fær øer, Jersey, Kosovo, Latvia, Latvia, Latvia, Latvia. Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Poland, meeting, Romania, Serbia, Slovakia, Slovenia, Scalbard and Jan Mayen, Sweden, Turkey, Ukrainian, Hungary.
19€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 5-7 working days.
Special areas 1 (Europe): Portugal (Andorre and Madera), Switzerland.
30€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 5-7 working days.
Special areas 2 (Europe): Croatia, Spain (Balearic Islands)
15€ for equal or lower orders to 349,99€.
Free for orders equal to or greater than 350€.
Delivery times: 5-7 working days.
Extra Europe (generic):
The cost of shipping is equal to 100€.
For extra eu shipments, any possible expenditure or import fee is borne by the customer (duties and other connected expenses). Any taxes or local taxes applicable by the buyer's status are not included and are borne by the customer himself. We therefore advise the customer to inquire about any extra local taxes relating to the order to be placed.
Shipping tracking
It is possible to view the state of the order by visiting the area dedicated to tracking the sites of the various couriers:
Bartolini: https://services.brt.it/it/tracking
Shipping insurance
In the event of thefts, loss or damage, the shipments of the orders made on Galleria Graffiti are ensured without any additional cost for the customer.
Failure to delivery
If for any reason the order placed on Galleria Graffiti is not delivered to the customer's address for a lack of collaboration (address or incorrect or absent telephone number, etc.), as per commercial agreements, the package will return to our offices (Italy) at the customer's expense, including import fees.
These expenses will be retained by any possible reimbursement.
Problems in delivery
In the event that the customer receives an open package from customs or courier for external inspections, he will be sealed again with the safety check tape.
In the event that a tampered package is received or the adhesive tape is compromised, you can sign the reception of the package With reserve or can be refused.
We recommend that you immediately notify our offices by writing to the address of the address shop@galleriagraffiti.com In the event that the package has been accepted with an unauthorized signature or in the event that there is the evidence of a damaged package.
If the customer is not satisfied with the order for any reason, on Galleria Graffiti you can request an online return here.
We do not accept the change of the article But it is possible to make the return within 14 days from the delivery of the order and consequently make a new one with the desired product.
The shipping expenditure is borne by the customer.
You can return the products using any shipping service. It is important that the shipment is traced.
The reimbursed amount will not include the cost of shipping at the time of purchase.
Destination address of the return:
Dogial Srl - Via Ruvo 29 - 70033 Corato (BA);
Articles suitable for the return
In order to confirm the return, it is necessary that the articles are still suitable for sale And perfectly intact.
Therefore, the articles must have the disposable seal security intact And they must not have signs of wear. Not they must have been wash In no way and must be returned in theoriginal packaging with all attached accessories.
It is possible to make the return within 14 (fourteen) days from the delivery of the order.
Articles of the following categories of the site are not suitable for the return (Galleriagraffiti.com):
We reserve the right to refuse unauthorized returns and/or not sent according to the return policy. In the case of unauthorized returns or not compliant with the required standards, the goods will be returned to the sender at the original shipping address.
Reimbursement options
In the case of incorrect or defective articles, the customer has the opportunity to request a refund by contacting our customer service to be able to share the problem.
In the event that the reimbursement is confirmed, the shipping costs will be incurred by Galleria Graffiti.
For more information contact ours Customer Service to the email shop@galleriagraffiti.com or to the following telephone numbers:
- Tel. +39 0808981812
Procedure to request a return
Click here or on the profile icon in the store navigation and follow the instructions indicated below.
1. Access your account:
2. In the field E-mail Enter your email address, then click on Continues.
3. In your email account, open the email sent by our shop and copy the six -digit verification code that is included.
4. Back to the online store, then enter the six -digit verification code.
5. Click on the order for which you want to send the return.
6. If your order includes more than one article, select the items you want to return.
7. Select the return reason and add a note for the shop.
8. Click on Request made. If your return request is approved, you can send the item you want to return using any shipping service. It is important that the shipment is traced.
The reimbursed amount will not include the cost of shipping at the time of purchase.
Destination address of the return:
Dogial Srl - Via Ruvo 29 - 70033 Corato (BA)
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