Refund Policy
Returns and Refunds
You can request a return within 14 days of order delivery.
We do not make exchanges: items can be returned and a new order can be placed.
Return shipping
The costs and organization of the return shipment are the responsibility of the customer.
Galleria Graffiti does not provide prepaid return labels inside the package or via email.
The customer can therefore freely choose the courier he prefers and send the return independently.
The refund does not include the cost of initial shipping.
Condition of the items
Items must be returned:
- intact and unused
- with security seal intact
- in the original packaging complete with all accessories
The Beauty line is not eligible for return.
Defective or incorrect items
In case of defective items or items received by mistake, contact our customer service: shipping costs will be covered by Galleria Graffiti.
Return address
DOGIAL s.r.l.
Via Ruvo 29
70033 Corato (BA) – Italy
Contacts
For further information:
shop@galleriagraffiti.com
To proceed with the return go to Request a Return